KEEP IT MOVING

FREQUENTLY ASKED QUESTIONS

We can't recommend Keep It Moving highly enough! Really good people, put us at ease straight away and helped with some awkward staircases.

The movers messaged in advance to say they could come slightly earlier which was fine. They worked very hard and fast. I cannot recommend them enough.

Premier Service Provider

Can I Travel In The Van With The Driver?

Yes, passengers can travel in the van with the driver but a face mask will be required.
Can We Make Multiple Trips During The Booking?

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.
Are Keep It Moving Fully Insured To Transport My Items?

Yes, Keep It Moving are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000
Do Keep It Moving Have Straps And Protective Blankets?

Yes Keep It Moving are fully equipped to undertake any man and van removal related task.
Do I Need To Be At The Collection Address On The Day?

No, providing our driver has access to the items you do not need to be present on the day.
Can We Rely On Keep It Moving To Be On Time?

If, your booking is time sensitive please add this information into the brief description box during the quote process on the website so we can make the extra allowances needed to ensure a prompt arrival, in the event of any delay Keep It Moving will always contact you in advance and keep you updated with regular ETA's.
Does The Online Quote Include The Cost To Enter The London Congestion And ULEZ Zones?

Yes, your quote will include any costs to enter the London Congestion and ULEZ zones.
What Happens After I Have Booked On The Website?

Once your Keep It Moving booking is confirmed you will receive a text and email confirmation confirming your bookings details.
What Happens If I Have To Make Changes To My Booking?

In the event you need to amend your booking please contact Keep It Moving using the contact details located inside your text/email confirmations.
Do I Need To Do Anything After I Have Booked On The Website?

No, once your Keep It Moving booking is confirmed we will arrive at the collection address at the date/time specified inside your text and email confirmations.
Do Keep It Moving Charge Per Floor Or Per Flight Of Stairs?

Keep It Moving charge per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.
What Happens If We Need More Time On The Day?

If you need more time on the day this is not a problem as Keep It Moving provide a Pay as You Go Service so will stay until the job is complete.
Can We Book A Return Journey?

Yes, if you need a return journey you can book this in advance by contacting Keep It Moving directly or by discussing directly with your driver on the day, best to book in advance when possible.
Will I Get A Receipt After The Booking Is Complete?

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.
Will I Get A Receipt After Making Payment Online?

Yes, you will receive a receipt when a payment is made on the website when confirming a booking.
What Happens If We Need To Cancel Our Booking?

In the event you need to cancel or postpone your booking please contact Keep It Moving urgently via the contact details either on the website or inside your text/email confirmations.
What Happens If You Get Sick Before The Booking?

In the unfortunate event that your driver falls sick, Keep It Moving will reallocate your booking to another member of our team so we can honour your booking.
Does The Customer Pay For Parking?

Yes, if your driver has to pay to park the cost of parking will be requested from the customer by the driver, please check for any parking restrictions ahead of the bookings start time.
What Happens If My Items Get Damaged?

In the unfortunate event of damage please respond to your email confirmation by sending images of the damage.
How Soon Should I Report Damage?

When items are damaged all claims must be made within 24 hours of the bookings completion time.
Can We Make Stops During The Journey?

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.
Do You Definitely Have Availability?

Yes, you will only see quotes on the webite for the times we have availabilty.
When Does The Job Clock Start/End?

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.
Can We Call Keep It Moving Directly?

Yes, You can call Keep It Moving by calling the number displayed on the webite.
How Should We Best Prepare For The Move?

The best way to prepare is by having everything packed and ready to go for when your Keep It Moving driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.
Can Keep It Moving Dismantle Then Re-assemble Items At The Delivery Address?

Yes, Keep It Moving have the tools required for dismantling and re-assembly.
Can Keep It Moving Provide Packing Boxes?

Yes, if you require packing boxes please add this information into the breif description box during the quote process on the Keep It Moving website.
Does Keep It Moving Pack The Boxes?

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the Keep It Moving website.
Does My Online Quote Include VAT?

Yes, all Keep It Moving quotes include VAT and all other costs to complete the job, no hidden charges.
Will I Need To Pay For Any Extras On The Day?

The only extra charge would be for extra time on the day, the extra time charges will be made very clear to all customers prior to confirming a booking on the Keep It Moving website.
Does My Online Quote Include The Cost Of Any Toll Roads?

No, toll road charges such as the Dartford crossing are not included in your online quotes. Our drivers will always confirm if you want them to avoid the toll road before crossing it.